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Streamlining Your IT Operations By Modernizing Your ITSM Infrastructure

As businesses grow and technology infrastructures become more complex, efficient IT service management becomes paramount. Companies require flexible platforms to simplify IT operations, through asset management, server requests, project management, incident reporting, resolution, and swift implementations for smooth business operation.

ITSM (IT Service Management) encompasses all tasks related to designing, creating, delivering, supporting, and overseeing the lifecycle of IT services.

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Key Features

Benefit With Streamlined Operations

Continuous Management Of IT Assets

Increased Productivity & Performance

Improved Data-Driven Informed Decision

Our Solutions


Optimize your IT service delivery with Freshservice's comprehensive ITSM platform by Freshworks. It simplifies digital transformation, boosts user satisfaction, and enhances security and business adaptability. This modern approach streamlines IT operations, creating efficient policies and procedures for diverse IT services.

It facilitates efficient incident management, enterprise service requests, project management, swift issue resolution, and streamlined request fulfillment for user service needs. Assisting users with root cause identification and prevention of recurring IT disruptions.

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Discover, Optimize, And Manage All Your IT Assets

Freshservice offers a real-time view of your current infrastructure, enabling asset management capabilities. Enabling users to build an auto-updating configuration management database.

Achieve Much More With Less

ITSM by Freshworks is designed as customer-centric, with its out-of-the-box easy setup. Created with precision, robust AI, and automation capabilities, empowering employees to address requests effectively.

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Minimize Downtime, Maximize Service Availability

Breaking the barriers between service and operations management through automated alert groupings, ongoing call management, and alert management rules to effectively manage your business.

Streamline, Optimize & Strategize With Ease

Its robust incident problem, response, project management, and change management capabilities ensure rapid issue resolution and seamless workflow transitions.

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